Terms of Service
Last Updated: October 6, 2025
Welcome to Cortexa AI Solutions (“Cortexa,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website cortexa.com and all AI-powered receptionist, chatbot, and related automation services we provide (collectively, the “Services”).
By using our Services, you agree to these Terms. If you do not agree, please discontinue use immediately.
1. Company Information
Cortexa AI Solutions
Taipei, Taiwan
Contact: [email protected]
Website: https://cortexa.com
2. Eligibility
Our Services are intended only for registered businesses and professional organizations.
By accessing or using the Services, you represent that you are authorized to act on behalf of a business entity and that you are at least 18 years old.
3. Description of Services
Cortexa AI Solutions provides AI-powered receptionist and chatbot tools that assist businesses in managing customer interactions, communications, and workflow automation.
Services may include integrations with third-party platforms such as Go High Level, Grok, OpenAI, and Twilio.
4. Account Registration
Businesses may be required to create an account to use the Services. You agree to provide accurate information and to maintain the confidentiality of your credentials.
You are responsible for all activities that occur under your account.
5. Payment Terms
Our Services may be offered under subscription plans, one-time payments, or free trial periods:
Subscriptions: Billed in advance according to the selected plan.
One-Time Payments: Charged upon order confirmation.
Free Trials: Provide temporary access and may convert to paid plans automatically if not canceled.
Refunds: Except as required by law, payments are generally non-refundable once a billing cycle begins.
All prices are listed in U.S. dollars unless otherwise stated.
6. Acceptable Use & User Responsibilities
You agree to use the Services only for lawful business purposes. You may not:
Use the Services for illegal, harmful, deceptive, or abusive activities.
Share or transmit private or confidential information without consent.
Misuse AI outputs or represent them as human-generated facts.
Reverse-engineer, resell, or distribute the Services without permission.
Violation of this policy may result in suspension or termination of your account.
7. Intellectual Property
All software, systems, designs, and content provided through the Services are the intellectual property of Cortexa AI Solutions or its licensors.
You retain ownership of your business data and inputs.
Cortexa grants you a limited, non-exclusive, non-transferable license to use the AI outputs generated for your business operations.
We reserve all rights not expressly granted in these Terms.
8. AI Content and Accuracy Disclaimer
AI-generated outputs may contain inaccuracies or unintended content.
Cortexa AI Solutions does not guarantee the factual accuracy, reliability, or suitability of any AI-generated response.
All outputs are provided “as is” and should be reviewed before being used in business communications or decision-making.
9. Service Modifications and Availability
We may modify, update, or discontinue parts of the Services at any time, including pricing or features, with or without notice.
We strive to maintain service availability but do not guarantee uninterrupted access.
10. Termination
By You: You may cancel your account or subscription at any time through your dashboard or by contacting us at [email protected].
By Us: We may suspend or terminate access for violations of these Terms, non-payment, or security risks.
Upon termination, your right to use the Services ceases immediately. Certain obligations, such as payment and intellectual-property provisions, survive termination.
11. Limitation of Liability
To the fullest extent permitted by law:
Cortexa AI Solutions and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the Services.
Our total liability shall not exceed the amount paid by you in the three months preceding the claim.
You agree that use of AI outputs and reliance on automated decisions are at your own risk.
12. Indemnification
You agree to defend, indemnify, and hold harmless Cortexa AI Solutions and its partners from any claims, damages, or expenses arising from your misuse of the Services or violation of these Terms.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of Taiwan.
Any disputes arising from or relating to these Terms shall be resolved through good-faith negotiation, and if unresolved, submitted to the competent courts in Taipei, Taiwan.
14. Changes to These Terms
We may update these Terms periodically. The latest version will be posted on cortexa.com with the “Last Updated” date. Continued use of the Services after changes means you accept the updated Terms.
15. Contact
For questions regarding these Terms, please contact:
Cortexa AI Solutions
📍 Taipei, Taiwan
📧 [email protected]
🌐 https://cortexa.com