Privacy Policy
Last Updated: October 6, 2025
Cortexa AI Solutions (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our website, AI tools, and related services (collectively, the “Services”).
1. Information We Collect
We collect the following types of information when you interact with our Services:
User Inputs: Text or data you submit to our AI systems (e.g., conversations, prompts, uploaded content).
Contact Information: Such as your name, email address, or other details you provide when communicating with us or creating an account.
Payment Information: Limited details necessary to process transactions (handled securely through third-party processors).
Technical Data: Such as browser type, usage analytics, and IP address (collected automatically through analytics or platform tools).
We do not knowingly collect sensitive personal data such as health, biometric, or political information.
2. How We Use Your Information
We use your data only for legitimate business purposes, including:
Providing and improving our AI services and user experience
Enhancing and refining AI models through aggregated user interactions
Responding to inquiries and providing customer support
Processing payments and maintaining account access
Sending marketing or promotional messages (only if you opt in)
Meeting legal, regulatory, and compliance obligations
3. Data Retention
We retain personal information until an account is deleted or as required to comply with legal obligations. Once your data is no longer needed, we take steps to securely delete or anonymize it.
4. User Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Request deletion of your personal information
Opt out of marketing communications
To exercise any of these rights, please contact us at [email protected].
5. Third-Party Services
We use trusted third-party providers to support our operations, including:
Go High Level – CRM and automation platform
Grok – AI productivity tools
OpenAI – AI model processing and responses
Twilio – Communications and SMS delivery
These providers process data on our behalf under strict confidentiality and security agreements.
6. AI Data Handling
Cortexa AI Solutions does not directly use user data to train or fine-tune proprietary AI models.
However, OpenAI, one of our service providers, may process user inputs as part of its model improvement efforts under its own privacy policy.
We do not engage in automated decision-making or profiling that has legal or significant effects on users.
7. Data Security
We take appropriate technical and organizational measures to protect your information, including:
Encryption of stored and transmitted data
Restricted internal access to user data
Regular review of third-party security practices
While we strive to protect your data, no online system is entirely secure. You acknowledge that you use our Services at your own risk.
8. International Data Transfers
We currently do not share or transfer user data internationally. All data processing is performed through our trusted service providers under secure and compliant frameworks.
9. Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect data from minors. If we discover such data has been provided, it will be promptly deleted.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on cortexa.com with the updated “Last Updated” date. Significant changes will be communicated via email or notice on our website.
11. Contact Us
If you have questions, concerns, or privacy-related requests, please contact:
Cortexa AI Solutions
📍 Taipei, Taiwan
📧 [email protected]
🌐 cortexa.com